Shipping policy

1. Order Processing & Dispatch Times

Because each stained glass piece is individually handcrafted or finished, processing times vary depending on item type:

  • Ready-to-Ship Items: Dispatched within [3–5 business days].

  • Made-to-Order Pieces: Dispatched within [1–3 weeks] depending on design complexity. Estimated lead times are stated on individual product listings.

  • Custom Commissions: Lead times will be discussed and agreed upon individually prior to invoice payment.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated automatically at checkout based on package weight, dimensions, and destination.

  • Domestic Shipping: Sent via Royal Mail Tracked Service. Standard transit typically takes [2–4 business days] once dispatched.

  • International Shipping: Shipped via tracked international courier services. Delivery typically takes [7–14 business days], though customs delays may occasionally extend this timeframe.

3. Packaging & Safe Delivery

Stained glass requires rigorous protection during transit. Each item is individually wrapped in protective cushioning, fitted with rigid support structures, and securely boxed to withstand standard postal handling.

We prioritize sustainable, recycled, or recyclable packaging materials whenever possible while strictly ensuring structural safety.

4. Tracking & Delivery Confirmation

Once your order has shipped, you will receive an automated shipping confirmation email containing your courier tracking number. Please allow up to 24 hours for tracking updates to register on the carrier's portal.

5. Customs, Taxes & Import Fees

For international deliveries outside of United Kingdom, buyers are responsible for any applicable customs duties, import fees, or taxes levied by the destination country upon arrival. We are not responsible for delays due to postal customs procedures.

6. Damaged or Lost Items in Transit

While every precaution is taken to secure your glass artwork, breakage during transit can occasionally occur due to third-party courier handling:

  • Items Received Damaged: Please notify us via email at contact@wildpixieglass.com within 48 hours of delivery. Attach clear photographs of the outer packaging, shipping label, and damaged item inside the box. Retain all packaging materials. We will work swiftly to arrange a replacement, repair, or full refund.

  • Lost Packages: If your tracking status shows no updates for an extended period or indicates non-delivery beyond estimated timeframes, please contact us so we can initiate an official inquiry with the carrier.

7. Address Accuracy & Unclaimed Shipments

Please ensure your full shipping address is correct before completing checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an insufficient address or failure to collect from a local post depot, the buyer will be responsible for reshipment costs.